Fintech
Video Money20/20 Europe: Julien Dumery, Concentrix Insights
Concentrix is a global technology and services provider that powers more than 200 brands worldwide and serves customers across multiple verticals, with 440,000 employees driving the company’s high valuation proposition.
We speak to Julien Dumery, Senior Director of Global Growth, FinCrime and Compliance Sales at the company, who says the key to Concentrix’s current success is maintaining its high-value proposition.
“We design great customer experiences, we build technology and scale. Then we run the operation that we build for our customers,” he says.
Support for BFSI
“Looking at the world of banking, financial services and insurance (BFSI), we have been working with the sector for many years, supporting banks, fintechs, marketplaces and platforms, all businesses in a highly regulated landscape,” says Julien.
“We help them meet compliance needs through financial crime and compliance solutions, and support them in customer acquisition and delivering excellent CX.
“What we can bring to the table is technology and people expertise, all supported by AI capabilities that help BFSI organizations optimize their processes.”
In fact, the BFSI covers an extremely broad sector, with needs that vary from company to company.
For Concentrix, it’s about helping these companies solve these individual challenges. And in his role supporting a wide range of BFSI companies, Julien has identified two key issues these organizations face.