Fintech
SEO Title: AI Chatbots and Customer Service in Fintech

The McKincey report shows that fintech revenue is set to grow almost three times faster compared to those in traditional banking sectors between 2023 and 2028. Fintech will continue to benefit from the radical transformation of the banking sector, the rapid adoption of digital technologies and the e-commerce boom in developing countries. Growth, however, requires accelerated evolution. Financial chatbots powered by artificial intelligence are necessary to fuel this growth.
While the potential of AI-powered chatbots in fintech application development is difficult to overestimate, this blog post focuses on one particular aspect of a fintech app: customer service. Discover how AI chatbots take customer relationships to a new level.
What is an AI-based Chatbot
Despite the many benefits that AI-powered chatbots offer, the terminology surrounding this term can be confusing. Let’s make sure we’re on the same page.
AI chatbot is an AI-powered virtual assistant that responds to customer queries in a natural conversational form. It performs routine tasks such as balance checking, transactions, bill payments and also 24/7 communication with customers, providing instant personalized support. AI-powered chatbots can recognize intent, communicate more intelligently, and transfer it to live agents.
How AI Chatbots Transform Customer Service in Fintech
So does your business need AI-powered chatbots? Let’s look at 4 key ways in which Artificial intelligence integration is redefining how fintech companies serve customers.
Immediate assistance
One of the most important advantages of AI-based solutions in fintech is their ability to provide round-the-clock customer support. Unlike human agents, chatbots do not need breaks or sleep, which means they can provide constant customer support anywhere in the world, regardless of time zone. This is especially useful in the global financial market, where a timely response can be crucial.
Tailored banking experience
Through the use of machine learning algorithms, AI-powered chatbots can analyze a full range of customer data and provide personalized advice and assistance. This allows them to offer products and services tailored to each user and even store data received from previous interactions to support personalized conversations.
Cost efficiency
Implementing AI-based chatbots can significantly reduce the operational expenses of fintech companies. By automating routine requests, chatbots allow human agents to focus on more complex issues, thus increasing productivity and reducing the need for a large customer support team. Saved costs can be redirected to innovation and improvement of core services.
In summary, artificial intelligence has penetrated all business sectors and is also changing the way fintech companies work. AI-powered financial chatbots put customers at the center, providing them with immediate responses and tailored banking experiences, saving costs for fintech companies.
If you need exceptional AI solutions, look no further S-Pro Development Company. Their developers combine years of experience and passion for innovation to deliver advanced systems to unlock the potential and sustainability of your business and better serve your customers.
Fintech
Lloyds and Nationwide invest in Scottish fintech AI Aveni

Lloyds Banking Group and Nationwide have joined an ÂŁ11m Series A funding round in Scottish artificial intelligence fintech Aveni.
The investment is led by Puma Private Equity with additional participation from Par Equity.
Aveni creates AI products specifically designed to streamline workflows in the financial services industry by analyzing documents and meetings across a range of operational functions, with a focus on financial advisory services and consumer compliance.
The cash injection will help fund the development of a new product, FinLLM, a large-scale language model created specifically for the financial sector in partnership with Lloyds and Nationwide.
Joseph Twigg, CEO of Aveni, explains: “The financial services industry doesn’t need AI models that can quote Shakespeare, it needs AI models that offer transparency, trust and, most importantly, fairness. The way to achieve this is to develop small, highly tuned language models, trained on financial services data, vetted by financial services experts for specific financial services use cases.
“FinLLM’s goal is to set a new standard for the controlled, responsible and ethical adoption of generative AI, outperforming all other generic models in our selected financial services use cases.”
Robin Scher, head of fintech investment at Lloyds Banking Group, says the development programme offers a “massive opportunity” for the financial services industry by streamlining operations and improving customer experience.
“We look forward to supporting Aveni’s growth as we invest in their vision of developing FinLLM together with partners. Our collaboration aims to establish Aveni as a forerunner in AI adoption in the industry, while maintaining a focus on responsible use and customer centricity,” he said.
Fintech
Fairexpay: Risk consultancy White Matter Advisory acquires 90% stake in fintech Fairexpay

Treasury Risk Consulting Firm White Matter Alert On Monday he announced the acquisition of a 90% stake in the fintech startup Fair payment for an undisclosed amount. The acquisition will help White Matter Advisory expand its portfolio in the area of cross-border remittance and fundraising services, a statement said. White Matter Advisory, which operates under the name SaveDesk (White Matter Advisory India Pvt Ltd), is engaged in the treasury risk advisory business. It oversees funds under management (FUM) totaling $8 billion, offering advisory services to a wide range of clients.
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White Matter Advisory, based in Bangalore, helps companies navigate the complexities of treasury and risk management.
Fairexpay, authorised by the Reserve Bank of India (RBI) under Cohort 2 of the Liberalised Remittance Scheme (LRS) Regulatory Sandbox, boasts features such as best-in-class exchange rates, 24-hour processing times and full security compliance.
“With this acquisition, White Matter Advisory will leverage Fairexpay’s advanced technology platform and regulatory approvals to enhance its services to its clients,” the release reads.
The integration of Fairexpay’s capabilities should provide White Matter Advisory with a competitive advantage in the cross-border remittance and fundraising market, he added.
The release also states that by integrating Fairexpay’s advanced technology, White Matter Advisory aims to offer seamless and convenient cross-border payment solutions, providing customers with secure options for international money transfers.
Fintech
Rakuten Delays FinTech Business Reorganization to 2025

Rakuten (Japan:4755) has released an update.
Rakuten Group, Inc. and Rakuten Bank, Ltd. announced a delay in the reorganization of Rakuten’s FinTech Business, moving the target date from October 2024 to January 2025. The delay is to allow for a more comprehensive review, taking into account regulatory, shareholder interests and the group’s optimal structure for growth. There are no anticipated changes to Rakuten Bank’s reorganization objectives, structure or listing status outside of the revised timeline.
For more insights on JP:4755 stock, check out TipRanks Stock Analysis Page.
Fintech
White Matter Advisory Acquires 90% Stake in Fintech Startup Fairexpay

You are reading Entrepreneur India, an international franchise of Entrepreneur Media.
White Matter Advisory, which operates under the name SaveDesk in India, has announced that it is acquiring a 90% stake in fintech startup Fairexpay for an undisclosed amount.
This strategic move aims to strengthen White Matter Advisory’s portfolio in cross-border remittance and fundraising services.
By integrating Fairexpay’s advanced technology, White Matter Advisory aims to offer seamless and convenient cross-border payment solutions, providing customers with secure options for international money transfers.
White Matter Advisory, known for its treasury risk advisory services, manages funds under management (FUM) totaling USD 8 billion.
Founded by Bhaskar Saravana, Saurabh Jain, Kranthi Reddy and Piuesh Daga, White Matter Advisory helps companies effectively manage the complexities of treasury and risk management.
The SaveDesk platform offering includes a SaaS-based FX market data platform with real-time feeds for over 100 currencies, bank cost optimization services, customized treasury risk management solutions, and compliance guidance for the Foreign Exchange Management Act (FEMA) and other trade regulations.
Fairexpay is a global aggregation platform offering competitive currency exchange rates from numerous exchange partners worldwide. Catering to both private and corporate customers, Fairexpay provides seamless money transfer solutions for education, travel and immigration, as well as simplifying cross-border payments via API and white-label solutions for businesses. Key features include competitive currency exchange rates, 24-hour processing times, extensive currency coverage of over 30 currencies in more than 200 countries, and secure, RBI-compliant transactions.
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