Fintech
OneFamily and iPipeline collaborate on digitalization program
A collaborative relationship
One of the biggest challenges OneFamily faced was the accumulation of 12 legacy back-office systems, through various mergers and acquisitions.
The company knew it needed to consolidate these systems into a single, streamlined platform to increase organizational simplicity and efficiency and ultimately expand its customer base and market position.
Clearly, upgrading existing technology would play a critical role for OneFamily in providing a more customer-centric vision.
“OneFamily came to iPipeline with the idea of creating a collaborative relationship,” says Jon. “They didn’t want a typical vendor, they wanted a partner, someone who would work with them.”
“This fits perfectly with the iPipeline philosophy, where everyone we work with is a partner, not a customer. And that means we work collaboratively with them: as they evolve, we evolve with them. We see our partners as an extension of our business.”
“The good thing on both sides is that everything that happens is, in effect, a joint venture. That means that when we develop our capacity, we develop it directly in line with the needs of our customers. We develop from the outside in.”
OneFamily enjoys better accessibility
With nearly 1.6 million customers, OneFamily needed to move millions of records from its multiple back-office systems onto a single platform: SSG Digital by iPipeline.
Understandably, OneFamily wanted to ensure they were working with a partner who had credibility in the data migration space and who could secure the company’s future.
This has already been demonstrated by iPipeline’s support for some of the largest insurance companies in the UK market and its ability to be deployed in a variety of different environments.
To date, iPipeline has transitioned 1.2 million OneFamily customers and plans to transition the remaining smaller enterprise portfolios over the next 12 months.
Additionally, one of the great benefits of deploying iPipeline is the inclusion of consultant and client portals. For those clients who have migrated to the new platform, these portals provide 24/7 access, 365 days a year.
“The ability to view and manage both your personal information and your policy portfolio sounds simple, but it’s sadly lacking in many areas of financial services. This means advisers and clients can go online at any time and not only see their information, but also make appropriate changes where necessary.
“Simply put, this really empowers customers of all types and makes policy management more efficient,” Jon continues.
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