Fintech
Amex: Leading the way in female leadership in financial services
“During my 16 years at Amex, I have had some great female mentors who have really helped me guide and shape who I am today as a leader,” says Hannah.
“I learned a lot from them, and while it’s important to take the advice of others, you also have to do it in a way that feels right for you.”
For Hannah, what makes an individual different is what ends up becoming their “superpower,” and aspiring female leaders in finserv should not let preconceptions about what makes a great leader impact their authenticity.
“I think women often put more pressure on ourselves because we feel like somehow there’s still more to prove. In a traditionally male-dominated industry there may be an even greater tendency to set incredibly high standards,” she continues.
“We all have our own unique ways of solving problems, leading and motivating people, and if you don’t do it authentically, it won’t be effective and you won’t have the impact you want to have on your colleagues, the company or your career.
“One aspect of my style that I have learned to embrace is listening and seeking to understand the thought processes of others. I want to be challenged, I want to hear a range of perspectives, and I want to make sure my decision making is considered and thoughtful.
Hannah notes that giving colleagues the chance to speak up is a great boost to creative thinking. “In an industry driven by innovation, I want everyone to feel empowered to share their ideas because it’s what drives our business forward.”
Stacey Sterbenz
Stacey Sterbenz was recently appointed Senior Vice President, Customer Acquisition and Marketing for International Card Services, following a two-year tenure as Vice President and General Manager of Global Commercial Services for the UK, where she played a key role in leading the business sales and marketing team at Amex.