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What more could your FinTech do to bridge the financial accessibility gap?

FinCrypto Staff

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What more could your FinTech do to bridge the financial accessibility gap?

Now, with a focus on social and environmental impact, the term “fintech for good” has evolved from its initial meaning of charity. But it doesn’t stop there. This July, we’re on the hunt to discover how the fintech sector is doing “good” for local communities and the world, revealing current and future plans to make changes.

As we approach the end of our attention on accessibilitywe turn our attention to what companies can do to close the affordability gap. As we hear how fintechs in general can improve the financial affordability gap, we were pleased to hear how some leaders reflected on their own companies and explored the next step to be more inclusive.

Better communication

Svetlana Kouznetsova, Independent Consultant for B2B Accessibility StrategySvetlana Kouznetsova, Independent Consultant for B2B Accessibility Strategy

Svetlana Kouznetsovaindependent consultant for B2B accessibility strategies, explains that fintech companies can be more accessible by acting on customer requests.

“As an accessibility consultant, I believe fintech companies can do more to improve accessibility for their disabled customers.

“They need to incorporate accessibility into every stage of product development and their customer support systems. This includes working with accessibility experts to optimize accessibility strategies, engaging disabled users for feedback, and providing comprehensive training for their teams on accessibility best practices.

“Furthermore, fintechs should offer alternative support services, such as dedicated email options, text messaging, and video calls with text chat and automated captions for customer service.

“They should also provide detailed guidance on how to use their services with assistive technologies and accessible formats for all communications. These technologies must be modern, not obsolete. By prioritizing accessibility, fintech companies can tap into the significant market potential of disabled people and their networks.”

Improving financial inclusion using emerging technologies

Mitchell DiRaimondo, Founder and Project Manager of SteelWave Digital at SteelWaveMitchell DiRaimondo, Founder and Project Manager of SteelWave Digital at SteelWaveMitchell DiRaimondo, Founder and Project Manager of SteelWave Digital

When asked how your fintech could be improved, Mitchell DiRaimondofounder and main project manager of Steel Wave Digitalthe multipurpose investment management firm, has taken it a step further and identified how SteelWave Digital can evolve.

“SteelWave Digital can further bridge the financial accessibility gap by expanding its strategic partnerships with global liquidity providers to improve capital flows in underserved markets.

“By leveraging blockchain technology, SteelWave can ensure transparent, secure and efficient transactions, democratizing access to high-quality commercial real estate investments. Additionally, launching educational initiatives to increase financial literacy and awareness of digital assets and their benefits can enable more individuals to participate in the financial ecosystem.

“Exploring innovative solutions such as tokenization of real-world assets can also enable fractional ownership, making high-value investments accessible to a wider audience, thereby improving financial inclusion globally.”

Identify groups that need inclusion

Deep Varma, Technical Director of AlkamiDeep Varma, Technical Director of AlkamiDeep Varma, Technical Director of Alkami

It’s fine to say you want to be more accessible, but how Deep Varmatechnical director Alcamithe digital banking solutions provider, emphasizes that companies need to know which groups they want to be most accessible to. Then, they need to tailor their education to them.

“FinTechs working to bridge this gap should focus on developing a superior user experience within the online platform and mobile channel. They should continue to invest and focus on supporting a diverse set of mobile devices, supporting the consumer demand for convenience and speed across multiple web experiences.

“These enhancements will enable more users to leverage a platform virtually and better position them for success in an increasingly digital world.

“It is also critical that fintech leaders and teams prioritize financial awareness and education to better identify groups experiencing financial distress and devise how digital channels can more successfully meet their needs.”

Putting customers at the center of business

James Stokes, Head of Enterprise, UK & Nordics – InfobipJames Stokes, Head of Enterprise, UK & Nordics – InfobipJames Stokes, Head of Enterprise, UK & Nordics – Infobip

James StokesHead of Business, UK & Nordics – Informationomnichannel marketing platform, highlights how identifying a common goal with a partner is a sure way to improve your fintech. He adds how important it is for this goal to keep customers at the center of any innovation.

“Fintechs will continue to benefit from the radical transformation of the banking industry, rapid digital adoption and the boom in eCommerce in developing economies. Banking, financial services and insurance players who want to take advantage of the opportunities presented by digital financial inclusion need the right technology partner to connect seamlessly with customers.

“Companies that provide scalable, full-stack solutions that can digitally transform financial institutions on a single platform, while keeping businesses and their customers protected with multiple authentication methods that are not susceptible to external attacks, companies that specialize in digital and omnichannel customer engagement, digital identity, and security will thrive in this environment and play a critical role in banking for the unbanked.

“In the world of finance, technology should and can serve people. By using modern technology and taking proactive security measures, fintechs must put customers at the center of their business to keep customers and their businesses safe.”

  • Francesco Bignell

    Francis is a journalist and our chief correspondent for Latin America. He holds a degree in Classical Civilizations and has a special interest in North and South America.

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We are the editorial team of FinCrypto, where seriousness meets clarity in cryptocurrency analysis. With a robust team of finance and blockchain technology experts, we are dedicated to meticulously exploring complex crypto markets with detailed assessments and an unbiased approach. Our mission is to democratize access to knowledge of emerging financial technologies, ensuring they are understandable and accessible to all. In every article on FinCrypto, we strive to provide content that not only educates, but also empowers our readers, facilitating their integration into the financial digital age.

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Fintech

Lloyds and Nationwide invest in Scottish fintech AI Aveni

FinCrypto Staff

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Lloyds and Nationwide invest in Scottish AI fintech Aveni

Lloyds Banking Group and Nationwide have joined an £11m Series A funding round in Scottish artificial intelligence fintech Aveni.

The investment is led by Puma Private Equity with additional participation from Par Equity.

Aveni creates AI products specifically designed to streamline workflows in the financial services industry by analyzing documents and meetings across a range of operational functions, with a focus on financial advisory services and consumer compliance.

The cash injection will help fund the development of a new product, FinLLM, a large-scale language model created specifically for the financial sector in partnership with Lloyds and Nationwide.

Joseph Twigg, CEO of Aveni, explains: “The financial services industry doesn’t need AI models that can quote Shakespeare, it needs AI models that offer transparency, trust and, most importantly, fairness. The way to achieve this is to develop small, highly tuned language models, trained on financial services data, vetted by financial services experts for specific financial services use cases.

“FinLLM’s goal is to set a new standard for the controlled, responsible and ethical adoption of generative AI, outperforming all other generic models in our selected financial services use cases.”

Robin Scher, head of fintech investment at Lloyds Banking Group, says the development programme offers a “massive opportunity” for the financial services industry by streamlining operations and improving customer experience.

“We look forward to supporting Aveni’s growth as we invest in their vision of developing FinLLM together with partners. Our collaboration aims to establish Aveni as a forerunner in AI adoption in the industry, while maintaining a focus on responsible use and customer centricity,” he said.

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Fintech

Fairexpay: Risk consultancy White Matter Advisory acquires 90% stake in fintech Fairexpay

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Treasury Risk Consulting Firm White Matter Alert On Monday he announced the acquisition of a 90% stake in the fintech startup Fair payment for an undisclosed amount. The acquisition will help White Matter Advisory expand its portfolio in the area of cross-border remittance and fundraising services, a statement said. White Matter Advisory, which operates under the name SaveDesk (White Matter Advisory India Pvt Ltd), is engaged in the treasury risk advisory business. It oversees funds under management (FUM) totaling $8 billion, offering advisory services to a wide range of clients.

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White Matter Advisory, based in Bangalore, helps companies navigate the complexities of treasury and risk management.

Fairexpay, authorised by the Reserve Bank of India (RBI) under Cohort 2 of the Liberalised Remittance Scheme (LRS) Regulatory Sandbox, boasts features such as best-in-class exchange rates, 24-hour processing times and full security compliance.

“With this acquisition, White Matter Advisory will leverage Fairexpay’s advanced technology platform and regulatory approvals to enhance its services to its clients,” the release reads.

The integration of Fairexpay’s capabilities should provide White Matter Advisory with a competitive advantage in the cross-border remittance and fundraising market, he added.

The release also states that by integrating Fairexpay’s advanced technology, White Matter Advisory aims to offer seamless and convenient cross-border payment solutions, providing customers with secure options for international money transfers.

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Fintech

Rakuten Delays FinTech Business Reorganization to 2025

FinCrypto Staff

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tipranks

Rakuten (Japan:4755) has released an update.

Rakuten Group, Inc. and Rakuten Bank, Ltd. announced a delay in the reorganization of Rakuten’s FinTech Business, moving the target date from October 2024 to January 2025. The delay is to allow for a more comprehensive review, taking into account regulatory, shareholder interests and the group’s optimal structure for growth. There are no anticipated changes to Rakuten Bank’s reorganization objectives, structure or listing status outside of the revised timeline.

For more insights on JP:4755 stock, check out TipRanks Stock Analysis Page.

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Fintech

White Matter Advisory Acquires 90% Stake in Fintech Startup Fairexpay

FinCrypto Staff

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White Matter Advisory Acquires 90% Stake in Fintech Startup Fairexpay

You are reading Entrepreneur India, an international franchise of Entrepreneur Media.

White Matter Advisory, which operates under the name SaveDesk in India, has announced that it is acquiring a 90% stake in fintech startup Fairexpay for an undisclosed amount.

This strategic move aims to strengthen White Matter Advisory’s portfolio in cross-border remittance and fundraising services.

By integrating Fairexpay’s advanced technology, White Matter Advisory aims to offer seamless and convenient cross-border payment solutions, providing customers with secure options for international money transfers.

White Matter Advisory, known for its treasury risk advisory services, manages funds under management (FUM) totaling USD 8 billion.

Founded by Bhaskar Saravana, Saurabh Jain, Kranthi Reddy and Piuesh Daga, White Matter Advisory helps companies effectively manage the complexities of treasury and risk management.

The SaveDesk platform offering includes a SaaS-based FX market data platform with real-time feeds for over 100 currencies, bank cost optimization services, customized treasury risk management solutions, and compliance guidance for the Foreign Exchange Management Act (FEMA) and other trade regulations.

Fairexpay is a global aggregation platform offering competitive currency exchange rates from numerous exchange partners worldwide. Catering to both private and corporate customers, Fairexpay provides seamless money transfer solutions for education, travel and immigration, as well as simplifying cross-border payments via API and white-label solutions for businesses. Key features include competitive currency exchange rates, 24-hour processing times, extensive currency coverage of over 30 currencies in more than 200 countries, and secure, RBI-compliant transactions.

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