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FinTech transformation in key travel verticals

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FinTech transformation in key travel verticals


Amid the post-pandemic recovery, travel companies have competed for share of wallet, but many have remained trapped by manual operations and cumbersome payments. Financial experience affects overall customer satisfaction, so partnerships should be formed between travel agencies and fintech transform internal and external processes, capturing 8% CAGR (2023-2028) opportunities in the $1.6 trillion global airline, surface transportation and attractions market.Payment diversification and reconciliation in airlines

A growing trend towards online transactions means airlines need to diversify payment options, both for direct sales and intermediaries.

The value of the global airline (B2C) market is expected to register a CAGR of 7.4% during 2023-2028 to exceed $1 trillion, of which 80% is expected to be conducted online by 2028

Source: Euromontor International

Transaction reconciliation and reporting is an expensive payment process within airlines. The International Air Transport Association (IATA) noted the complexity of payments, especially when they need to be customer-centric, and launched IATA Pay in 2022 to facilitate payment orchestration and instant bank transfers.

Image showing the IATA appDigital clearing and B2B payment to increase airline engagement

In addition to insurance, airlines are partnering with financial organizations (including the teamwork between Southwest Airlines and PayPal) for rapid payment of compensation to consumers in the event of flight delays/cancellations. With manual approval and distribution, existing methods, including vouchers, are difficult to scale.

Airlines want to integrate solutions to improve payments and loyalty. In 2024, Singapore Airlines (SIA) partnered with Mastercard to extend Mastercard’s Priceless platform to SIA customers for lifestyle rewards. This partnership also helps SIA streamline data analytics, fraud detection and payment processes.

Aiming to achieve better efficiency in the freight business, Cathay Pacific has launched Pay Cargo-based B2B digital freight payment in Asia Pacific to streamline payment with freight partners.

Embedded banking and contactless payments to improve surface transportation

Fintech development is key to sustaining a 10% global CAGR over the 2023-2028 period in surface transportation.Chart showing the value size of the global market in surface transportation by vertical It is difficult to switch rail operators for regular domestic travellers, while switching costs for banks are low. To broaden the customer base, SBI (strategic business innovator) Sumishin Net Bank has been offering integrated banking services to Keio since 2023, while Rakuten Bank has partnered with East Japan Railway in 2024. Rail operators can also increase customer loyalty by diversifying to revenue streams at the same time.

Images of KEIONEO Bank

In addition to embedded banking, fintechs have promoted cashless payments in rail, bus and taxi companies. For contactless credit cards, US card operators have expanded partnerships with transport operators in Hong Kong and Japan (operated by Quadrac), while UnionPay expands in Europe, partnering with Nexi in Italy. Additionally, fintech companies including Tencent have experimented with palmprint scanning payment in subways, addressing privacy concerns related to face scanning.

For taxis as part of mobility spending within a destination, in 2023, Tencent and Ant Group have established partnerships with card operators to enable the linking of foreign cards to WeChat Pay/AliPay, addressing low acceptance of cards in China. In Hong Kong, Octopus and Wonder attempted to install POS terminals, but only made progress with new taxis.

Integrated integrated solutions to improve the visitor experience at attractions

Attractions, especially theme parks, operate ticketing, season ticket, gift shop, restaurant and hotel businesses. They face challenges to standardize payments across outlets to deliver a consistent experience. They also need integrated solutions to enable real-time revenue analysis and workforce planning. Merlin Entertainments (parent company of Legoland) has partnered with Adyen to integrate solutions in 25 markets globally.Chart showing the size of the world market value in attractions by vertical Address gaps in financial literacy and transaction fees

Top common challenges include financial skills shortages for travel businesses and transaction fees for adopting digital payments, as inconsistent, slow, cumbersome or expensive payment experiences increase abandonment.Graph showing "Easy payment"  as a factor in bookingTravel companies can conduct pain analyzes to identify pain points along each episode of the customer journey to improve overall customer satisfaction. Additionally, studies can be conducted among fintech providers, including partner search and performance benchmarking, to identify the right candidate and collaborate to address these pain points.

Merchant fees cover POS setup fees and transaction fees, including the merchant discount rate (MDR). Travel businesses could turn to point-of-sale (softPOS) software vendors, including Adyen, to convert phones into softPOS terminals, eliminating hardware expenses.

Airlines hope to maintain credit card transaction fees to support loyalty programs aimed at driving customer engagement (e.g. co-branded cards from Delta and American Express). Instead, taxi companies usually pass on transaction costs to customers. Therefore, to incentivize the use of cashless transactions, taxi companies could learn from airlines to create loyalty programs, running co-branded cards with banks or digital loyalty points powered by fintech.

In conclusion, financial organizations can take a vertical approach to understand the pain points in each vertical and power journey partner for transformation, to stay ahead of the curve. travel trends.

Read our report, Integrated financial ecosystem: Charting the path to service sector transformationfor further analysis.



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We are the editorial team of FinCrypto, where seriousness meets clarity in cryptocurrency analysis. With a robust team of finance and blockchain technology experts, we are dedicated to meticulously exploring complex crypto markets with detailed assessments and an unbiased approach. Our mission is to democratize access to knowledge of emerging financial technologies, ensuring they are understandable and accessible to all. In every article on FinCrypto, we strive to provide content that not only educates, but also empowers our readers, facilitating their integration into the financial digital age.

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Fintech

Lloyds and Nationwide invest in Scottish fintech AI Aveni

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Lloyds and Nationwide invest in Scottish AI fintech Aveni

Lloyds Banking Group and Nationwide have joined an ÂŁ11m Series A funding round in Scottish artificial intelligence fintech Aveni.

The investment is led by Puma Private Equity with additional participation from Par Equity.

Aveni creates AI products specifically designed to streamline workflows in the financial services industry by analyzing documents and meetings across a range of operational functions, with a focus on financial advisory services and consumer compliance.

The cash injection will help fund the development of a new product, FinLLM, a large-scale language model created specifically for the financial sector in partnership with Lloyds and Nationwide.

Joseph Twigg, CEO of Aveni, explains: “The financial services industry doesn’t need AI models that can quote Shakespeare, it needs AI models that offer transparency, trust and, most importantly, fairness. The way to achieve this is to develop small, highly tuned language models, trained on financial services data, vetted by financial services experts for specific financial services use cases.

“FinLLM’s goal is to set a new standard for the controlled, responsible and ethical adoption of generative AI, outperforming all other generic models in our selected financial services use cases.”

Robin Scher, head of fintech investment at Lloyds Banking Group, says the development programme offers a “massive opportunity” for the financial services industry by streamlining operations and improving customer experience.

“We look forward to supporting Aveni’s growth as we invest in their vision of developing FinLLM together with partners. Our collaboration aims to establish Aveni as a forerunner in AI adoption in the industry, while maintaining a focus on responsible use and customer centricity,” he said.

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Fairexpay: Risk consultancy White Matter Advisory acquires 90% stake in fintech Fairexpay

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Treasury Risk Consulting Firm White Matter Alert On Monday he announced the acquisition of a 90% stake in the fintech startup Fair payment for an undisclosed amount. The acquisition will help White Matter Advisory expand its portfolio in the area of cross-border remittance and fundraising services, a statement said. White Matter Advisory, which operates under the name SaveDesk (White Matter Advisory India Pvt Ltd), is engaged in the treasury risk advisory business. It oversees funds under management (FUM) totaling $8 billion, offering advisory services to a wide range of clients.

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White Matter Advisory, based in Bangalore, helps companies navigate the complexities of treasury and risk management.

Fairexpay, authorised by the Reserve Bank of India (RBI) under Cohort 2 of the Liberalised Remittance Scheme (LRS) Regulatory Sandbox, boasts features such as best-in-class exchange rates, 24-hour processing times and full security compliance.

“With this acquisition, White Matter Advisory will leverage Fairexpay’s advanced technology platform and regulatory approvals to enhance its services to its clients,” the release reads.

The integration of Fairexpay’s capabilities should provide White Matter Advisory with a competitive advantage in the cross-border remittance and fundraising market, he added.

The release also states that by integrating Fairexpay’s advanced technology, White Matter Advisory aims to offer seamless and convenient cross-border payment solutions, providing customers with secure options for international money transfers.

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Rakuten Delays FinTech Business Reorganization to 2025

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Rakuten (Japan:4755) has released an update.

Rakuten Group, Inc. and Rakuten Bank, Ltd. announced a delay in the reorganization of Rakuten’s FinTech Business, moving the target date from October 2024 to January 2025. The delay is to allow for a more comprehensive review, taking into account regulatory, shareholder interests and the group’s optimal structure for growth. There are no anticipated changes to Rakuten Bank’s reorganization objectives, structure or listing status outside of the revised timeline.

For more insights on JP:4755 stock, check out TipRanks Stock Analysis Page.

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White Matter Advisory Acquires 90% Stake in Fintech Startup Fairexpay

FinCrypto Staff

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White Matter Advisory Acquires 90% Stake in Fintech Startup Fairexpay

You are reading Entrepreneur India, an international franchise of Entrepreneur Media.

White Matter Advisory, which operates under the name SaveDesk in India, has announced that it is acquiring a 90% stake in fintech startup Fairexpay for an undisclosed amount.

This strategic move aims to strengthen White Matter Advisory’s portfolio in cross-border remittance and fundraising services.

By integrating Fairexpay’s advanced technology, White Matter Advisory aims to offer seamless and convenient cross-border payment solutions, providing customers with secure options for international money transfers.

White Matter Advisory, known for its treasury risk advisory services, manages funds under management (FUM) totaling USD 8 billion.

Founded by Bhaskar Saravana, Saurabh Jain, Kranthi Reddy and Piuesh Daga, White Matter Advisory helps companies effectively manage the complexities of treasury and risk management.

The SaveDesk platform offering includes a SaaS-based FX market data platform with real-time feeds for over 100 currencies, bank cost optimization services, customized treasury risk management solutions, and compliance guidance for the Foreign Exchange Management Act (FEMA) and other trade regulations.

Fairexpay is a global aggregation platform offering competitive currency exchange rates from numerous exchange partners worldwide. Catering to both private and corporate customers, Fairexpay provides seamless money transfer solutions for education, travel and immigration, as well as simplifying cross-border payments via API and white-label solutions for businesses. Key features include competitive currency exchange rates, 24-hour processing times, extensive currency coverage of over 30 currencies in more than 200 countries, and secure, RBI-compliant transactions.

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