Fintech
Digital Bank Chime has been fined $3.25 million for delays in returning customer funds

Chime works with traditional banks to offer banking products such as checking and savings accounts.
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Music box, the the largest digital bank in America, was fined $3.25 million by the Consumer Financial Protection Bureau (CFPB) for long delays in getting customers refunds after their accounts were closed, sometimes involuntarily. Chime does not have a banking charter: he collaborates with Bancorp Bank and Stride Bank to offer banking products such as checking accounts, savings accounts, secured credit cards and personal loans. But over the years the CFPB, a federal agency, has fined several fintechs for violations of consumer protection laws.
According to a report, 12-year-old San Francisco-based Chime will have to pay at least $1.3 million to compensate affected customers, as well as a $3.25 million fine to the CFPB’s Victim Relief Fund. CFPB press release. Chime took more than 90 days to issue refund checks in “thousands of cases,” according to the consent order that Chime entered into with the CFPB. (As is common in such enforcement actions, Chime accepted the order without admitting or denying specific facts.)
The consent order notes that Chime customers often use their accounts to pay for “everyday necessities such as groceries, gas and housing.” When these customers lose access to their money, “they are likely to be unable to pay for these needs or must look to alternative sources to fill the gap. These alternative sources, such as credit cards and payday loans, can be expensive.”
In a statement, Chime said the majority of delays “were caused by a configuration error with a third-party vendor during 2020 and 2021.” The settlement agreement “reflects our belief that timely management of customer matters is critical, even in the context of the unique challenges of the pandemic,” Chime added.
During the pandemic, when Chime and many other fintech companies attracted a wave of new customers, fraud has increased. Chime suddenly closed so many accounts to fight fraud that closed the accounts of legitimate users mashed potato. Co-founder Ryan King he recently told Forbes that some of the frauds were not committed by scammers, but by regular customers who have fallen on hard times or become opportunists. A Chime spokesperson says the rate of account closures due to fraud is down more than 50% compared to 2021; Complaints to the CFPB about improperly closed Chime accounts appear to have peaked in the first half of 2023.
Chime agreed to make payments to customers if it took more than 14 days after closing their accounts to process a refund check, as long as the accounts were not opened using stolen tools or synthetic identities. Customers who had $10 or less in their accounts at the time of closing will receive $25. Those who had more than $10 will receive at least $150. According to the consent order, which Chime will be under for five years, Chime must develop a “comprehensive compliance plan designed to ensure that [Chime’s] post-closing account reimbursement practices comply with all applicable laws enforced by the Bureau,” and Chime must provide a progress report to the CFPB within one year.
In February 2024, Chime also reached a $2.5 million settlement with the California Department of Financial Protection and Innovation (DFPI) regarding its response to customer complaints between January 2021 and March 2021.
“At the time we proactively improved our processes to remedy this issue and had already implemented the reforms identified by the DFPI. The matter has been resolved and we are happy to put it behind us,” says a Chime spokesperson regarding the agreement with DFPI.
ForbesExclusive: The Inside Story of Chime, America’s Largest Digital Bank By Jeff Kauflin
Fintech
Lloyds and Nationwide invest in Scottish fintech AI Aveni

Lloyds Banking Group and Nationwide have joined an ÂŁ11m Series A funding round in Scottish artificial intelligence fintech Aveni.
The investment is led by Puma Private Equity with additional participation from Par Equity.
Aveni creates AI products specifically designed to streamline workflows in the financial services industry by analyzing documents and meetings across a range of operational functions, with a focus on financial advisory services and consumer compliance.
The cash injection will help fund the development of a new product, FinLLM, a large-scale language model created specifically for the financial sector in partnership with Lloyds and Nationwide.
Joseph Twigg, CEO of Aveni, explains: “The financial services industry doesn’t need AI models that can quote Shakespeare, it needs AI models that offer transparency, trust and, most importantly, fairness. The way to achieve this is to develop small, highly tuned language models, trained on financial services data, vetted by financial services experts for specific financial services use cases.
“FinLLM’s goal is to set a new standard for the controlled, responsible and ethical adoption of generative AI, outperforming all other generic models in our selected financial services use cases.”
Robin Scher, head of fintech investment at Lloyds Banking Group, says the development programme offers a “massive opportunity” for the financial services industry by streamlining operations and improving customer experience.
“We look forward to supporting Aveni’s growth as we invest in their vision of developing FinLLM together with partners. Our collaboration aims to establish Aveni as a forerunner in AI adoption in the industry, while maintaining a focus on responsible use and customer centricity,” he said.
Fintech
Fairexpay: Risk consultancy White Matter Advisory acquires 90% stake in fintech Fairexpay

Treasury Risk Consulting Firm White Matter Alert On Monday he announced the acquisition of a 90% stake in the fintech startup Fair payment for an undisclosed amount. The acquisition will help White Matter Advisory expand its portfolio in the area of cross-border remittance and fundraising services, a statement said. White Matter Advisory, which operates under the name SaveDesk (White Matter Advisory India Pvt Ltd), is engaged in the treasury risk advisory business. It oversees funds under management (FUM) totaling $8 billion, offering advisory services to a wide range of clients.
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White Matter Advisory, based in Bangalore, helps companies navigate the complexities of treasury and risk management.
Fairexpay, authorised by the Reserve Bank of India (RBI) under Cohort 2 of the Liberalised Remittance Scheme (LRS) Regulatory Sandbox, boasts features such as best-in-class exchange rates, 24-hour processing times and full security compliance.
“With this acquisition, White Matter Advisory will leverage Fairexpay’s advanced technology platform and regulatory approvals to enhance its services to its clients,” the release reads.
The integration of Fairexpay’s capabilities should provide White Matter Advisory with a competitive advantage in the cross-border remittance and fundraising market, he added.
The release also states that by integrating Fairexpay’s advanced technology, White Matter Advisory aims to offer seamless and convenient cross-border payment solutions, providing customers with secure options for international money transfers.
Fintech
Rakuten Delays FinTech Business Reorganization to 2025

Rakuten (Japan:4755) has released an update.
Rakuten Group, Inc. and Rakuten Bank, Ltd. announced a delay in the reorganization of Rakuten’s FinTech Business, moving the target date from October 2024 to January 2025. The delay is to allow for a more comprehensive review, taking into account regulatory, shareholder interests and the group’s optimal structure for growth. There are no anticipated changes to Rakuten Bank’s reorganization objectives, structure or listing status outside of the revised timeline.
For more insights on JP:4755 stock, check out TipRanks Stock Analysis Page.
Fintech
White Matter Advisory Acquires 90% Stake in Fintech Startup Fairexpay

You are reading Entrepreneur India, an international franchise of Entrepreneur Media.
White Matter Advisory, which operates under the name SaveDesk in India, has announced that it is acquiring a 90% stake in fintech startup Fairexpay for an undisclosed amount.
This strategic move aims to strengthen White Matter Advisory’s portfolio in cross-border remittance and fundraising services.
By integrating Fairexpay’s advanced technology, White Matter Advisory aims to offer seamless and convenient cross-border payment solutions, providing customers with secure options for international money transfers.
White Matter Advisory, known for its treasury risk advisory services, manages funds under management (FUM) totaling USD 8 billion.
Founded by Bhaskar Saravana, Saurabh Jain, Kranthi Reddy and Piuesh Daga, White Matter Advisory helps companies effectively manage the complexities of treasury and risk management.
The SaveDesk platform offering includes a SaaS-based FX market data platform with real-time feeds for over 100 currencies, bank cost optimization services, customized treasury risk management solutions, and compliance guidance for the Foreign Exchange Management Act (FEMA) and other trade regulations.
Fairexpay is a global aggregation platform offering competitive currency exchange rates from numerous exchange partners worldwide. Catering to both private and corporate customers, Fairexpay provides seamless money transfer solutions for education, travel and immigration, as well as simplifying cross-border payments via API and white-label solutions for businesses. Key features include competitive currency exchange rates, 24-hour processing times, extensive currency coverage of over 30 currencies in more than 200 countries, and secure, RBI-compliant transactions.
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