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Customers say they cannot access the funds

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The situation worsened in April after Synapse filed for bankruptcy following the exodus of several key partners. On May 11, Synapse cut off access to a technology system that allowed lenders, including Evolve Bank and Trustto process transactions and account information, according to court records.

That has left users of several fintech services stranded without access to their funds, according to testimony filed this week in a California bankruptcy court.

One customer, Chris Buckler, said in a May 21 statement that his funds at the crypto app Juno they were blocked due to the failure of Synapse.

“I am increasingly desperate and don’t know where to turn,” Bucker wrote. “I have almost $38,000 stuck due to transaction processing disruption. It took me years to save this money.”

Until recently, Synapse, which billed itself as the largest banking-as-a-service provider, helped a broad swath of the U.S. fintech universe provide services like checking accounts and debit cards. Ex partners included Mercury, Dave and Juno, well-known fintech companies that catered to segments including startups, gig workers and cryptocurrency users.

Synapse had contracts with 20 banks and 100 fintechs, totaling about 10 million end users, according to an April statement from the founder and CEO Sankaet Pathak.

Pathak did not immediately respond to an email seeking comment. An Evolve spokesperson declined to comment, instead pointing to declaration on the bank’s website which reads, in part:

“Synapse’s sudden shutdown of essential systems without warning and failure to provide necessary data unnecessarily jeopardized end users, hindering our ability to verify transactions, confirm end user balances, and comply with applicable law “, the bank said.

It’s unclear why Synapse shut down the system, and no explanation could be found in the filings.

The freezing of customer funds highlights vulnerabilities in the Banking as a Service, or BAAS, partnership model and a possible blind spot for regulatory oversight.

The BAAS model, used in particular by the pre-IPO fintech company Music box, allows Silicon Valley-style startups to leverage the capabilities of small, FDIC-backed banks. Together, the ecosystem has helped these companies compete against the giants of American banking.

Customers mistakenly believed that because the funds are ultimately deposited in real banks, they were as safe and available as any other FDIC-insured account, they said Jason Mikulaa consultant and newsletter writer who has followed this case closely.

“This is over 10 million people who can’t pay their mortgages, can’t do their shopping… This is another disaster,” Mikula said.

Regulators have yet to take a role in the dispute, in part because the underlying banks involved have not failed, the point at which the FDIC would typically step in to cure customers, Mikula added.

The FDIC and Federal Reserve did not immediately respond to requests for comment.

When appealing to the judge in this case, Martin Barashto help affected customers, Buckler noted that while he had other financial accounts besides the frozen one, others are not so lucky.

“So far the federal government is unwilling to help us,” Buckler wrote. “As you have heard, there are millions of people affected who are in much worse conditions.”

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Fintech

Lloyds and Nationwide invest in Scottish fintech AI Aveni

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Lloyds and Nationwide invest in Scottish AI fintech Aveni

Lloyds Banking Group and Nationwide have joined an £11m Series A funding round in Scottish artificial intelligence fintech Aveni.

The investment is led by Puma Private Equity with additional participation from Par Equity.

Aveni creates AI products specifically designed to streamline workflows in the financial services industry by analyzing documents and meetings across a range of operational functions, with a focus on financial advisory services and consumer compliance.

The cash injection will help fund the development of a new product, FinLLM, a large-scale language model created specifically for the financial sector in partnership with Lloyds and Nationwide.

Joseph Twigg, CEO of Aveni, explains: “The financial services industry doesn’t need AI models that can quote Shakespeare, it needs AI models that offer transparency, trust and, most importantly, fairness. The way to achieve this is to develop small, highly tuned language models, trained on financial services data, vetted by financial services experts for specific financial services use cases.

“FinLLM’s goal is to set a new standard for the controlled, responsible and ethical adoption of generative AI, outperforming all other generic models in our selected financial services use cases.”

Robin Scher, head of fintech investment at Lloyds Banking Group, says the development programme offers a “massive opportunity” for the financial services industry by streamlining operations and improving customer experience.

“We look forward to supporting Aveni’s growth as we invest in their vision of developing FinLLM together with partners. Our collaboration aims to establish Aveni as a forerunner in AI adoption in the industry, while maintaining a focus on responsible use and customer centricity,” he said.

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Fairexpay: Risk consultancy White Matter Advisory acquires 90% stake in fintech Fairexpay

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Treasury Risk Consulting Firm White Matter Alert On Monday he announced the acquisition of a 90% stake in the fintech startup Fair payment for an undisclosed amount. The acquisition will help White Matter Advisory expand its portfolio in the area of cross-border remittance and fundraising services, a statement said. White Matter Advisory, which operates under the name SaveDesk (White Matter Advisory India Pvt Ltd), is engaged in the treasury risk advisory business. It oversees funds under management (FUM) totaling $8 billion, offering advisory services to a wide range of clients.

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White Matter Advisory, based in Bangalore, helps companies navigate the complexities of treasury and risk management.

Fairexpay, authorised by the Reserve Bank of India (RBI) under Cohort 2 of the Liberalised Remittance Scheme (LRS) Regulatory Sandbox, boasts features such as best-in-class exchange rates, 24-hour processing times and full security compliance.

“With this acquisition, White Matter Advisory will leverage Fairexpay’s advanced technology platform and regulatory approvals to enhance its services to its clients,” the release reads.

The integration of Fairexpay’s capabilities should provide White Matter Advisory with a competitive advantage in the cross-border remittance and fundraising market, he added.

The release also states that by integrating Fairexpay’s advanced technology, White Matter Advisory aims to offer seamless and convenient cross-border payment solutions, providing customers with secure options for international money transfers.

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Fintech

Rakuten Delays FinTech Business Reorganization to 2025

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Rakuten (Japan:4755) has released an update.

Rakuten Group, Inc. and Rakuten Bank, Ltd. announced a delay in the reorganization of Rakuten’s FinTech Business, moving the target date from October 2024 to January 2025. The delay is to allow for a more comprehensive review, taking into account regulatory, shareholder interests and the group’s optimal structure for growth. There are no anticipated changes to Rakuten Bank’s reorganization objectives, structure or listing status outside of the revised timeline.

For more insights on JP:4755 stock, check out TipRanks Stock Analysis Page.

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White Matter Advisory Acquires 90% Stake in Fintech Startup Fairexpay

FinCrypto Staff

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White Matter Advisory Acquires 90% Stake in Fintech Startup Fairexpay

You are reading Entrepreneur India, an international franchise of Entrepreneur Media.

White Matter Advisory, which operates under the name SaveDesk in India, has announced that it is acquiring a 90% stake in fintech startup Fairexpay for an undisclosed amount.

This strategic move aims to strengthen White Matter Advisory’s portfolio in cross-border remittance and fundraising services.

By integrating Fairexpay’s advanced technology, White Matter Advisory aims to offer seamless and convenient cross-border payment solutions, providing customers with secure options for international money transfers.

White Matter Advisory, known for its treasury risk advisory services, manages funds under management (FUM) totaling USD 8 billion.

Founded by Bhaskar Saravana, Saurabh Jain, Kranthi Reddy and Piuesh Daga, White Matter Advisory helps companies effectively manage the complexities of treasury and risk management.

The SaveDesk platform offering includes a SaaS-based FX market data platform with real-time feeds for over 100 currencies, bank cost optimization services, customized treasury risk management solutions, and compliance guidance for the Foreign Exchange Management Act (FEMA) and other trade regulations.

Fairexpay is a global aggregation platform offering competitive currency exchange rates from numerous exchange partners worldwide. Catering to both private and corporate customers, Fairexpay provides seamless money transfer solutions for education, travel and immigration, as well as simplifying cross-border payments via API and white-label solutions for businesses. Key features include competitive currency exchange rates, 24-hour processing times, extensive currency coverage of over 30 currencies in more than 200 countries, and secure, RBI-compliant transactions.

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