Fintech
Too open to artificial intelligence? GFT advises caution against bank fraud
Banking customers in the United States (US) are opening up to the idea of artificial intelligence (AI) in the financial sector – but only under certain conditions.
According to GFT’s Banking Disruption Index, 44% of US consumers are currently satisfied with the use of AI in their personal banking experience. However, this will only happen as long as banks continue to allow them visibility into how the technology is used.
AI can handle it advantages in daily banking activity, including helping protect customers from cybersecurity threats. Currently, as fintechs and neobanks continue to release a number of AI-based innovations for consumers, banks have arguably been slower to adopt the technology.
GFT suggests that banks still have the power to strategically deploy AI if they can identify the highest value use cases.
Interest in the practical applications of artificial intelligence is increasing
At the beginning of 2024 it was found that the majority of banking customers were still concerned about the use of artificial intelligence in the sector. In particular, this is due to the increasing use of artificial intelligence present in fraudulent activities.
However, there is an opportunity for financial institutions to leverage AI as a responsible tool to significantly reduce financial crime.
“Whether they use AI to identify fraud patterns, analyze networks or streamline processes, banks can take the lead in what we believe will be a key trend in 2024: explainability, i.e. the ability to demonstrate to their customers how and why artificial intelligence models have taken hold. decisions that affect them,” Vatsa Narasimha, CEO of ComplyAdvantage previously explained to FinTech Magazine.
The GFT report found that customers are not yet ready for AI to expand too far beyond just everyday banking capabilities. It suggests that traditional banks should focus on improving existing AI solutions based on consumer priorities, in order to maintain their trust and satisfaction.
When asked which features they were most willing to use in their daily banking operations, the majority of Americans surveyed in the report chose real-time fraud monitoring (35%). When used in fraud monitoring, AI offers banks and customers the opportunity to better protect their money, accounts and personal information, which is especially vital given the increase in fraudulent transactions that will impact the industry in the 2023.
Another priority for customers was citing saving money, with 90% of US citizens looking for new ways to save. In the context of the current cost of living crisis, GFT found that nearly a third of respondents are eager for AI to help them plan and reduce daily costs.
Likewise, 28% of respondents say they would like checking balances, transferring funds and receiving account updates to be tasks they would like automated.
Towards a more AI-driven mindset
Banks are finally taking AI into greater consideration maintain customer trustaccording to GFT Americas CEO Marco Santos.
“Retaining consumer business is no longer just a question of digital transformation for banks, but also of implementing artificial intelligence,” he comments. “While it may seem like digital native competitors have an edge in the AI race, consumers’ banking wish list of fraud detection, banking advice and other everyday tasks are all capabilities that traditional banks are more than capable of. able to improve with artificial intelligence.”
He adds: “Delivering these optimized experiences to consumers, combined with the long-established security standards of legacy institutions, allows traditional banks to not only maintain market share but also establish a strong initial foundation with consumers. This will allow them to grow safely and move forward.”
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Fintech
Lloyds and Nationwide invest in Scottish fintech AI Aveni
Lloyds Banking Group and Nationwide have joined an £11m Series A funding round in Scottish artificial intelligence fintech Aveni.
The investment is led by Puma Private Equity with additional participation from Par Equity.
Aveni creates AI products specifically designed to streamline workflows in the financial services industry by analyzing documents and meetings across a range of operational functions, with a focus on financial advisory services and consumer compliance.
The cash injection will help fund the development of a new product, FinLLM, a large-scale language model created specifically for the financial sector in partnership with Lloyds and Nationwide.
Joseph Twigg, CEO of Aveni, explains: “The financial services industry doesn’t need AI models that can quote Shakespeare, it needs AI models that offer transparency, trust and, most importantly, fairness. The way to achieve this is to develop small, highly tuned language models, trained on financial services data, vetted by financial services experts for specific financial services use cases.
“FinLLM’s goal is to set a new standard for the controlled, responsible and ethical adoption of generative AI, outperforming all other generic models in our selected financial services use cases.”
Robin Scher, head of fintech investment at Lloyds Banking Group, says the development programme offers a “massive opportunity” for the financial services industry by streamlining operations and improving customer experience.
“We look forward to supporting Aveni’s growth as we invest in their vision of developing FinLLM together with partners. Our collaboration aims to establish Aveni as a forerunner in AI adoption in the industry, while maintaining a focus on responsible use and customer centricity,” he said.
Fintech
Fairexpay: Risk consultancy White Matter Advisory acquires 90% stake in fintech Fairexpay
Treasury Risk Consulting Firm White Matter Alert On Monday he announced the acquisition of a 90% stake in the fintech startup Fair payment for an undisclosed amount. The acquisition will help White Matter Advisory expand its portfolio in the area of cross-border remittance and fundraising services, a statement said. White Matter Advisory, which operates under the name SaveDesk (White Matter Advisory India Pvt Ltd), is engaged in the treasury risk advisory business. It oversees funds under management (FUM) totaling $8 billion, offering advisory services to a wide range of clients.
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White Matter Advisory, based in Bangalore, helps companies navigate the complexities of treasury and risk management.
Fairexpay, authorised by the Reserve Bank of India (RBI) under Cohort 2 of the Liberalised Remittance Scheme (LRS) Regulatory Sandbox, boasts features such as best-in-class exchange rates, 24-hour processing times and full security compliance.
“With this acquisition, White Matter Advisory will leverage Fairexpay’s advanced technology platform and regulatory approvals to enhance its services to its clients,” the release reads.
The integration of Fairexpay’s capabilities should provide White Matter Advisory with a competitive advantage in the cross-border remittance and fundraising market, he added.
The release also states that by integrating Fairexpay’s advanced technology, White Matter Advisory aims to offer seamless and convenient cross-border payment solutions, providing customers with secure options for international money transfers.
Fintech
Rakuten Delays FinTech Business Reorganization to 2025
Rakuten (Japan:4755) has released an update.
Rakuten Group, Inc. and Rakuten Bank, Ltd. announced a delay in the reorganization of Rakuten’s FinTech Business, moving the target date from October 2024 to January 2025. The delay is to allow for a more comprehensive review, taking into account regulatory, shareholder interests and the group’s optimal structure for growth. There are no anticipated changes to Rakuten Bank’s reorganization objectives, structure or listing status outside of the revised timeline.
For more insights on JP:4755 stock, check out TipRanks Stock Analysis Page.
Fintech
White Matter Advisory Acquires 90% Stake in Fintech Startup Fairexpay
You are reading Entrepreneur India, an international franchise of Entrepreneur Media.
White Matter Advisory, which operates under the name SaveDesk in India, has announced that it is acquiring a 90% stake in fintech startup Fairexpay for an undisclosed amount.
This strategic move aims to strengthen White Matter Advisory’s portfolio in cross-border remittance and fundraising services.
By integrating Fairexpay’s advanced technology, White Matter Advisory aims to offer seamless and convenient cross-border payment solutions, providing customers with secure options for international money transfers.
White Matter Advisory, known for its treasury risk advisory services, manages funds under management (FUM) totaling USD 8 billion.
Founded by Bhaskar Saravana, Saurabh Jain, Kranthi Reddy and Piuesh Daga, White Matter Advisory helps companies effectively manage the complexities of treasury and risk management.
The SaveDesk platform offering includes a SaaS-based FX market data platform with real-time feeds for over 100 currencies, bank cost optimization services, customized treasury risk management solutions, and compliance guidance for the Foreign Exchange Management Act (FEMA) and other trade regulations.
Fairexpay is a global aggregation platform offering competitive currency exchange rates from numerous exchange partners worldwide. Catering to both private and corporate customers, Fairexpay provides seamless money transfer solutions for education, travel and immigration, as well as simplifying cross-border payments via API and white-label solutions for businesses. Key features include competitive currency exchange rates, 24-hour processing times, extensive currency coverage of over 30 currencies in more than 200 countries, and secure, RBI-compliant transactions.
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