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The abrupt closure of the financial intermediary Synapse froze thousands of American deposits

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The abrupt closure of the financial intermediary Synapse froze thousands of American deposits

The bank accounts of tens of thousands of US businesses and consumers have been frozen following the sudden closure and bankruptcy of financial technology company Synapse, which acts as an intermediary between financial technology companies and…

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KEN SWEET AP Business Writer

May 22, 2024, 5:36 pm ET

• 4 minute reading

NEW YORK – The bank accounts of tens of thousands of U.S. businesses and consumers have been frozen following the sudden closure and bankruptcy of financial technology company Synapse, which serves as an intermediary between financial technology companies and banks.

Synapse filed for Chapter 11 bankruptcy protection in April and has terminated its services to some of its fintech or banking partners, including Evolve Bank & Trust. This has caused inconvenience to customers of Synapse partners, leading to accounts being frozen or non-existent funds being displayed.

Synapse’s shutdown has “unnecessarily jeopardized end users by hindering our ability to verify transactions, confirm end user balances, and comply with applicable law,” Memphis-based Evolve said in a statement last week . Because Evolve is a bank and is required to comply with banking laws, it must ensure that all customer deposits are accounted for down to the penny, which may take some time.

Evolve also highlighted that although customer deposits are frozen, they are well capitalized. A source familiar with the size and scope of the number of accounts affected by Evolve estimated the number of frozen accounts to be less than 200,000. The person was not authorized to speak on the record.

Other banks or fintech companies that Synapse has partnered with include Tennessee-based Lineage Bank, as well as savings rewards company Yotta, a company that offers rewards to customers who save money. Reddit message boards for Evolve, Synapse, and Yotta were full of customers complaining about not being able to access their funds.

The scope of Synapse outages may widen. Synapse, in court documents, estimates that before filing for bankruptcy it had about 100 customer relationships that exposed about 10 million Americans to their services. However, banking regulators believe the figure is extremely high and that the number of Americans affected will be in the thousands or tens of thousands.

Synapse’s creditors have pushed in court to convert the bankruptcy to Chapter 7, which would liquidate the company. In court, Synapse customer representatives argued that the liquidation could further worsen disruptions to customer funds.

Fintech companies, in most cases, are not themselves banks due to the high costs and paperwork involved in setting up a new bank. These companies instead partner with banks – many of them smaller institutions with minimal national profiles – and use that bank as a place to deposit customer funds without having to be a bank themselves.

To operate in this way, fintech companies often need an intermediary between the fintech company and the bank who can carry out the necessary accounting to ensure that customer accounts are credited and debited correctly. This is the work done by Silicon Valley-backed Synapse.

It’s unclear what role U.S. banking regulators may play in the chaos resulting from Synapse’s collapse. Synapse is not a bank, so its regulation is not handled by the Federal Reserve or the Federal Deposit Insurance Corporation. Since none of the banks that Synapse has partnered with have failed, there is no eligibility for FDIC deposit insurance payments.

It’s possible that the Consumer Financial Protection Bureau, which has enforcement authority, could open an investigation into Synapse’s behavior and its impact on customers.

Traditional bankers and consumer advocates have long criticized the fintech business model, in which these companies appear to be banks but have none of the protections of banks due to customer funds being stored elsewhere.

“Synapse’s messy failure and the impact on end users will likely confirm policymakers’ and regulators’ worst fears about the operating model and fintech in general,” wrote Jason Mikula, a former Goldman Sachs banker who has written about the problems of Synapses.

This isn’t the first time a problem with a financial intermediary has caused suffering for the average American.

In 2015, hundreds of thousands of customers of prepaid debit card company RushCard were left without funds after a failed software update caused RushCard’s systems to crash completely. RushCard customers, often low-income people, have been unable to purchase groceries or other basic necessities. The company was fined $13 million by the Consumer Financial Protection Bureau for the day-long outage.

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Fintech

Lloyds and Nationwide invest in Scottish fintech AI Aveni

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Lloyds and Nationwide invest in Scottish AI fintech Aveni

Lloyds Banking Group and Nationwide have joined an £11m Series A funding round in Scottish artificial intelligence fintech Aveni.

The investment is led by Puma Private Equity with additional participation from Par Equity.

Aveni creates AI products specifically designed to streamline workflows in the financial services industry by analyzing documents and meetings across a range of operational functions, with a focus on financial advisory services and consumer compliance.

The cash injection will help fund the development of a new product, FinLLM, a large-scale language model created specifically for the financial sector in partnership with Lloyds and Nationwide.

Joseph Twigg, CEO of Aveni, explains: “The financial services industry doesn’t need AI models that can quote Shakespeare, it needs AI models that offer transparency, trust and, most importantly, fairness. The way to achieve this is to develop small, highly tuned language models, trained on financial services data, vetted by financial services experts for specific financial services use cases.

“FinLLM’s goal is to set a new standard for the controlled, responsible and ethical adoption of generative AI, outperforming all other generic models in our selected financial services use cases.”

Robin Scher, head of fintech investment at Lloyds Banking Group, says the development programme offers a “massive opportunity” for the financial services industry by streamlining operations and improving customer experience.

“We look forward to supporting Aveni’s growth as we invest in their vision of developing FinLLM together with partners. Our collaboration aims to establish Aveni as a forerunner in AI adoption in the industry, while maintaining a focus on responsible use and customer centricity,” he said.

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Fairexpay: Risk consultancy White Matter Advisory acquires 90% stake in fintech Fairexpay

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Treasury Risk Consulting Firm White Matter Alert On Monday he announced the acquisition of a 90% stake in the fintech startup Fair payment for an undisclosed amount. The acquisition will help White Matter Advisory expand its portfolio in the area of cross-border remittance and fundraising services, a statement said. White Matter Advisory, which operates under the name SaveDesk (White Matter Advisory India Pvt Ltd), is engaged in the treasury risk advisory business. It oversees funds under management (FUM) totaling $8 billion, offering advisory services to a wide range of clients.

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White Matter Advisory, based in Bangalore, helps companies navigate the complexities of treasury and risk management.

Fairexpay, authorised by the Reserve Bank of India (RBI) under Cohort 2 of the Liberalised Remittance Scheme (LRS) Regulatory Sandbox, boasts features such as best-in-class exchange rates, 24-hour processing times and full security compliance.

“With this acquisition, White Matter Advisory will leverage Fairexpay’s advanced technology platform and regulatory approvals to enhance its services to its clients,” the release reads.

The integration of Fairexpay’s capabilities should provide White Matter Advisory with a competitive advantage in the cross-border remittance and fundraising market, he added.

The release also states that by integrating Fairexpay’s advanced technology, White Matter Advisory aims to offer seamless and convenient cross-border payment solutions, providing customers with secure options for international money transfers.

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Fintech

Rakuten Delays FinTech Business Reorganization to 2025

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Rakuten (Japan:4755) has released an update.

Rakuten Group, Inc. and Rakuten Bank, Ltd. announced a delay in the reorganization of Rakuten’s FinTech Business, moving the target date from October 2024 to January 2025. The delay is to allow for a more comprehensive review, taking into account regulatory, shareholder interests and the group’s optimal structure for growth. There are no anticipated changes to Rakuten Bank’s reorganization objectives, structure or listing status outside of the revised timeline.

For more insights on JP:4755 stock, check out TipRanks Stock Analysis Page.

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Fintech

White Matter Advisory Acquires 90% Stake in Fintech Startup Fairexpay

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White Matter Advisory Acquires 90% Stake in Fintech Startup Fairexpay

You are reading Entrepreneur India, an international franchise of Entrepreneur Media.

White Matter Advisory, which operates under the name SaveDesk in India, has announced that it is acquiring a 90% stake in fintech startup Fairexpay for an undisclosed amount.

This strategic move aims to strengthen White Matter Advisory’s portfolio in cross-border remittance and fundraising services.

By integrating Fairexpay’s advanced technology, White Matter Advisory aims to offer seamless and convenient cross-border payment solutions, providing customers with secure options for international money transfers.

White Matter Advisory, known for its treasury risk advisory services, manages funds under management (FUM) totaling USD 8 billion.

Founded by Bhaskar Saravana, Saurabh Jain, Kranthi Reddy and Piuesh Daga, White Matter Advisory helps companies effectively manage the complexities of treasury and risk management.

The SaveDesk platform offering includes a SaaS-based FX market data platform with real-time feeds for over 100 currencies, bank cost optimization services, customized treasury risk management solutions, and compliance guidance for the Foreign Exchange Management Act (FEMA) and other trade regulations.

Fairexpay is a global aggregation platform offering competitive currency exchange rates from numerous exchange partners worldwide. Catering to both private and corporate customers, Fairexpay provides seamless money transfer solutions for education, travel and immigration, as well as simplifying cross-border payments via API and white-label solutions for businesses. Key features include competitive currency exchange rates, 24-hour processing times, extensive currency coverage of over 30 currencies in more than 200 countries, and secure, RBI-compliant transactions.

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