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Klarna says 90% of its employees use generative AI on a daily basis

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Swedish financial technology company Klarna said Tuesday that nearly 9 in 10 of its 5,000 employees now use generative artificial intelligence tools in their daily work.

Klarna, which allows individuals to split their purchases into interest-free monthly installments, said more than 87% of its employees use generative AI tools, including OpenAI’s ChatGPT and its own in-house AI assistant.

The biggest users of generative AI in the enterprise are those in non-technical groups, such as communications (92.6%), marketing (87.9%) and legal (86.4%), Klarna said.

At these rates, Klarna is seeing much higher adoption of generative AI within the company than in the wider corporate world.

According to a survey according to the consultancy Deloitte, 61% of people who work with a computer use generative artificial intelligence programs in their daily work, sometimes without their direct superior’s knowledge.

Klarna has its own internal AI assistant, called Kiki.

According to the company, 85% of all its employees now use Kiki and the chatbot now answers an average of 2,000 questions per day.

Klarna said a key use of generative AI, namely OpenAI’s ChatGPT, by its communications teams has been to evaluate whether press articles written about the company are positive or negative.

Klarna lawyers use ChatGPT Enterprise, the enterprise-grade version of OpenAI’s technology, to create first drafts of common contract types, reducing the hours it takes to draft a contract.

“You still have to adapt it to make it work for your particular case, but instead of an hour you can draft a contract in ten minutes,” Selma Bogren, senior legal counsel at Klarna, said in a press release.

Klarna has touted AI as a big boon to its bottom line as the company has pushed to move its narrative away from the heady days of 2020 and 2021.

In those years, the environment for technology companies like Klarna was characterized by massive increases in hiring spending and growth at all costs, thanks to the availability of cheap capital.

In 2022, Klarna laid off approximately 10% of its global workforce in an effort to reduce costs and prepare its business for the economic turmoil caused by Russia’s invasion of Ukraine.

The company’s valuation shrank 85% to $6.7 billion in 2022 compared to 2021.

Klarna has announced its decision to cut jobs en masse has borne fruitwhile the adoption of AI has allowed underlying businesses to become more profitable.

The company reported its first quarterly profit in four years for the September quarter, which it attributed to a reduction in credit losses and investments in artificial intelligence.

In February, Klarna said its AI chatbot was doing the work of 700 full-time customer service jobssaving the company $40 million.

The news has sparked interest in the shares of the French outsourcing giant Teleperformance plunge nearly 20% as investors feared that artificial intelligence would disrupt the company’s profitable call center business in the future.

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Lloyds and Nationwide invest in Scottish fintech AI Aveni

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Lloyds and Nationwide invest in Scottish AI fintech Aveni

Lloyds Banking Group and Nationwide have joined an £11m Series A funding round in Scottish artificial intelligence fintech Aveni.

The investment is led by Puma Private Equity with additional participation from Par Equity.

Aveni creates AI products specifically designed to streamline workflows in the financial services industry by analyzing documents and meetings across a range of operational functions, with a focus on financial advisory services and consumer compliance.

The cash injection will help fund the development of a new product, FinLLM, a large-scale language model created specifically for the financial sector in partnership with Lloyds and Nationwide.

Joseph Twigg, CEO of Aveni, explains: “The financial services industry doesn’t need AI models that can quote Shakespeare, it needs AI models that offer transparency, trust and, most importantly, fairness. The way to achieve this is to develop small, highly tuned language models, trained on financial services data, vetted by financial services experts for specific financial services use cases.

“FinLLM’s goal is to set a new standard for the controlled, responsible and ethical adoption of generative AI, outperforming all other generic models in our selected financial services use cases.”

Robin Scher, head of fintech investment at Lloyds Banking Group, says the development programme offers a “massive opportunity” for the financial services industry by streamlining operations and improving customer experience.

“We look forward to supporting Aveni’s growth as we invest in their vision of developing FinLLM together with partners. Our collaboration aims to establish Aveni as a forerunner in AI adoption in the industry, while maintaining a focus on responsible use and customer centricity,” he said.

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Fairexpay: Risk consultancy White Matter Advisory acquires 90% stake in fintech Fairexpay

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Treasury Risk Consulting Firm White Matter Alert On Monday he announced the acquisition of a 90% stake in the fintech startup Fair payment for an undisclosed amount. The acquisition will help White Matter Advisory expand its portfolio in the area of cross-border remittance and fundraising services, a statement said. White Matter Advisory, which operates under the name SaveDesk (White Matter Advisory India Pvt Ltd), is engaged in the treasury risk advisory business. It oversees funds under management (FUM) totaling $8 billion, offering advisory services to a wide range of clients.

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White Matter Advisory, based in Bangalore, helps companies navigate the complexities of treasury and risk management.

Fairexpay, authorised by the Reserve Bank of India (RBI) under Cohort 2 of the Liberalised Remittance Scheme (LRS) Regulatory Sandbox, boasts features such as best-in-class exchange rates, 24-hour processing times and full security compliance.

“With this acquisition, White Matter Advisory will leverage Fairexpay’s advanced technology platform and regulatory approvals to enhance its services to its clients,” the release reads.

The integration of Fairexpay’s capabilities should provide White Matter Advisory with a competitive advantage in the cross-border remittance and fundraising market, he added.

The release also states that by integrating Fairexpay’s advanced technology, White Matter Advisory aims to offer seamless and convenient cross-border payment solutions, providing customers with secure options for international money transfers.

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Rakuten Delays FinTech Business Reorganization to 2025

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Rakuten (Japan:4755) has released an update.

Rakuten Group, Inc. and Rakuten Bank, Ltd. announced a delay in the reorganization of Rakuten’s FinTech Business, moving the target date from October 2024 to January 2025. The delay is to allow for a more comprehensive review, taking into account regulatory, shareholder interests and the group’s optimal structure for growth. There are no anticipated changes to Rakuten Bank’s reorganization objectives, structure or listing status outside of the revised timeline.

For more insights on JP:4755 stock, check out TipRanks Stock Analysis Page.

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White Matter Advisory Acquires 90% Stake in Fintech Startup Fairexpay

FinCrypto Staff

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White Matter Advisory Acquires 90% Stake in Fintech Startup Fairexpay

You are reading Entrepreneur India, an international franchise of Entrepreneur Media.

White Matter Advisory, which operates under the name SaveDesk in India, has announced that it is acquiring a 90% stake in fintech startup Fairexpay for an undisclosed amount.

This strategic move aims to strengthen White Matter Advisory’s portfolio in cross-border remittance and fundraising services.

By integrating Fairexpay’s advanced technology, White Matter Advisory aims to offer seamless and convenient cross-border payment solutions, providing customers with secure options for international money transfers.

White Matter Advisory, known for its treasury risk advisory services, manages funds under management (FUM) totaling USD 8 billion.

Founded by Bhaskar Saravana, Saurabh Jain, Kranthi Reddy and Piuesh Daga, White Matter Advisory helps companies effectively manage the complexities of treasury and risk management.

The SaveDesk platform offering includes a SaaS-based FX market data platform with real-time feeds for over 100 currencies, bank cost optimization services, customized treasury risk management solutions, and compliance guidance for the Foreign Exchange Management Act (FEMA) and other trade regulations.

Fairexpay is a global aggregation platform offering competitive currency exchange rates from numerous exchange partners worldwide. Catering to both private and corporate customers, Fairexpay provides seamless money transfer solutions for education, travel and immigration, as well as simplifying cross-border payments via API and white-label solutions for businesses. Key features include competitive currency exchange rates, 24-hour processing times, extensive currency coverage of over 30 currencies in more than 200 countries, and secure, RBI-compliant transactions.

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