Chris, you’ve had a dynamic journey in the technology industry that led to your role as President of Intelygenz USA. Can you tell us how your experiences have shaped your vision for Intelygenz in the banking and fintech industries?

Absolutely! My career in technology has always been driven by a passion for transformative solutions that address real-world challenges. This path led me to Intelygenz, where our mission perfectly aligns with my vision: to harness the power of AI and deep technology to disrupt banking and fintech.

Our goal is not only to create innovative solutions, but also practical results that guarantee a substantial return on investment, simplifying operations and improving customer interactions.

As President, what excites you most about your role at Intelygenz and what are the challenges you face every day to maintain the company’s competitive edge?

As President, the most exciting aspect of my role at Intelygenz is witnessing the tangible impact our technologies have on our customers’ success. It is deeply gratifying to see how our solutions enable them to rapidly overcome complex challenges. The primary challenge we face is the need to constantly improve our technological capabilities to keep pace with rapidly changing market conditions. This ensures that we consistently deliver the most effective and innovative solutions.

A critical component of our past success and a cornerstone of our future ambitions is our unwavering commitment to recruiting, training and retaining the best talent in advanced technology and AI. Our team of over 400 technology experts is essential to our core value proposition, enabling us to rapidly address complex problems and deliver significant ROI to our clients.”

With 85% of AI projects failing to move from development to production, Intelygenz stands out for its rapid AI deployment and focus on delivering projects to production in just weeks, generating tangible ROI for companies. Can you explain how this capability uniquely positions you to solve critical industry challenges?

Our deep tech innovation is specifically designed to elevate banking and fintech operations by focusing on both the technology and business needs of our clients. By working closely with our clients’ teams, we ensure that our solutions not only integrate seamlessly, but also deliver rapid operational improvements.

This approach allows us to effectively address and solve key challenges, such as improving risk management and customer experience.

Getting a quick ROI is critical for your clients. Can you discuss your strategy to deliver tangible benefits within a few weeks?

Our strategy focuses on integrating AI solutions that are both scalable and have immediate impact. Using agile methodologies and continuous delivery, we are able to deliver solutions that begin generating value in a matter of weeks. This rapid ROI is critical to maintaining momentum and achieving long-term success in the rapidly evolving financial industry.

As core banking services evolve, how does Intelygenz help banks and fintechs leverage advanced infrastructure on a global scale?

We help our clients navigate the complexities of digital transformation by providing cutting-edge AI and machine learning solutions that enhance their core banking services.

Our global expertise enables us to effectively deploy these technologies across multiple markets, providing our customers with the benefit of robust, scalable infrastructure that supports their growth and adaptability.

Given the high failure rate of AI projects across the industry, how does Intelygenz ensure a successful transition from development to production?

Our success lies in our rigorous testing and validation processes, coupled with our collaborative approach with customer teams. By engaging in continuous feedback loops and adapting quickly, we ensure that AI projects not only move seamlessly to production, but also align seamlessly with business goals and user needs.

We have spent the last 20 years developing methodologies that enable us to develop and implement deep tech and AI projects successfully and quickly. This is a clear unique value proposition for us. We call it our Day Zero Promise. On day zero we bring 20 years of deep tech experience (10 specifically with AI) developing and implementing projects for the company.

In an age where technology often replaces manual labor, how important is it for Intelygenz to enhance human labor rather than replace it?

At Intelygenz, we believe that technology should augment, not replace. We are committed to improving human work through “human in the loop” AI solutions. These are specifically designed to augment human capabilities, not replace them. By integrating AI in this way, we enable our clients’ workforce to shift their focus to more strategic and creative activities. This synergy between human and AI doesn’t just increase productivity; it cultivates an innovative work environment where technological advancement supports human ingenuity and entrepreneurship.

Looking ahead, what are Intelygenz’s growth plans over the next 12-18 months, especially given your broad range of services designed to support organizations at all levels of maturity?

Over the next year and a half, Intelygenz is set to expand its reach into the financial services industry and explore new areas where our expertise in AI and advanced technology can have a significant impact.

Our growth strategy is supported by our strong value proposition, designed to support organizations at every stage of their data and AI journey.

Our AI Academy equips teams with the skills to effectively leverage AI, ensuring they are proficient in the latest technologies and methodologies. For customers looking for out-of-the-box solutions, our Packaged Solutions offer fast and efficient integration, allowing them to see immediate benefits.

For more customized needs, our custom solutions are designed from the ground up to address specific challenges, ensuring that the solutions are perfectly aligned with our clients’ unique business goals.

These services, collectively, enable our customers to fully leverage the potential of AI, driving innovation and efficiency. As we move forward, we will continue to refine these offerings and introduce new advancements to help our customers stay ahead of the curve in a rapidly evolving marketplace.

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