Fintech
3 questions with… Varun Krishna, Rocket Companies

This content first appeared in the May 2024 Fintech Newsletter. If you would like more commentary and analysis on news and trends from the a16z Fintech team, you can subscribe Here.
It didn’t take long to convince Varun Krishna, CEO of Rocket Companies and CEO of Rocket Mortgage, to join the retail mortgage giant last year. The role provided the Intuit veteran with the opportunity to test new transformative fintech strategies, reflect on regulatory and cultural challenges, and lead a large company through the most innovative of new platform changes: generative artificial intelligence.
a16z General partner Alex Rampelwho joined Rocket’s Board of Directors as an independent director earlier this year, recently spoke with Krishna at a16z Connect/Fintech event on how he’s approaching his new role, how Rocket thinks about the intersection of AI and fintech, and the future of real estate.
Here is an edited excerpt of their conversation.
Alex Rampell: In the startup world, we often talk about the 0-to-1 concept and building a product from scratch. Rocket is a multi-billion dollar company, which is probably more like 1 in a billion or 1 in infinity. Given the size of the company, how do we start thinking about growth, especially in light of the revolutionary change brought about by generative artificial intelligence?
Varun Krishna: The starting point for me was really grounded in learning from companies that understand 0-to-1 and 1-to-100. These are two different things and require two different types of teams and people. In the 0-to-1 world, you need more entrepreneurial types who have seen failure, have resilience, and understand product-market fit. In the 1 in 100 or 1 in a million world, you are looking for people who understand growth, have a leadership mindset, and understand analytics. Using product as an example, because it’s in my DNA, your 0 to 1 product manager is obsessed with customer experimentation so they can understand product-market fit, while your 1 to 100 product manager knows how to write the query language and review analytics every day.
In the world of AI, this is exacerbated, because you have to understand a different level of technology, a different scale, a different pace. There’s a big, big learning curve. So, you need to understand how to inject talent into your company that can rub off on the rest of the population: you need to understand how to drive transformation in a broader way.
Alex Rampel: AI models are known to generate hallucinations, which is fine when you’re writing song lyrics, but disastrous for a heavily regulated industry like fintech. You can’t ask a Rocket chatbot to tell a customer they can get a 1% 30-year mortgage just because the customer threatened the bot, for example. What are your thoughts on integrating AI into fintech companies and products?
Varun Krishna: The level of precision in fintech is extremely high, and unlike open-ended generative AI, in fintech, when users ask a question, they want a specific answer. I think fintech companies need to think about how to put guardrails around the prompt or origination thesis, so that users can get a more specific answer. Also, because we are experimenting, we have a higher threshold for accuracy. We also have a high threshold of risk, brand, security, reliability – all of these things.
Another tricky thing is figuring out how to experiment at scale. I think the practice of refining early adoption programs where possible work with expert users who are more tolerant of things going wrong, that’s really hard to do in fintech. But it’s incredibly necessary.
Alex Rampell: The National Association of Realtors recently settled a lawsuit that could eliminate the traditional 5-6% real estate agent commission and effectively change how real estate agents are paid. This will obviously have a big impact for Rocket and the real estate industry in general. What is your opinion on this change?
Varun Krishna: This is great news. When you look at the mortgage industry as a whole, it’s a massive $1.5 trillion addressable market, the vast majority of which are purchase transactions. If you take that and say, “Hey, 6% of that is what real estate agents command,” that’s a $90 billion market that’s on the verge of collapse. So, we’re excited about it, because fundamentally, our thesis is about creating value for the consumer, and that ultimately delivers more value to them. Whether you are the buyer or the seller, you either save more money or earn more, and the commoditization of knowledge occurs. So when you add AI, to provide personalization and simplification and add transparency to things like pricing structures, ratings, remodeling fees… I could go on and on. It will be a better world for consumers.
Fintech
Lloyds and Nationwide invest in Scottish fintech AI Aveni

Lloyds Banking Group and Nationwide have joined an £11m Series A funding round in Scottish artificial intelligence fintech Aveni.
The investment is led by Puma Private Equity with additional participation from Par Equity.
Aveni creates AI products specifically designed to streamline workflows in the financial services industry by analyzing documents and meetings across a range of operational functions, with a focus on financial advisory services and consumer compliance.
The cash injection will help fund the development of a new product, FinLLM, a large-scale language model created specifically for the financial sector in partnership with Lloyds and Nationwide.
Joseph Twigg, CEO of Aveni, explains: “The financial services industry doesn’t need AI models that can quote Shakespeare, it needs AI models that offer transparency, trust and, most importantly, fairness. The way to achieve this is to develop small, highly tuned language models, trained on financial services data, vetted by financial services experts for specific financial services use cases.
“FinLLM’s goal is to set a new standard for the controlled, responsible and ethical adoption of generative AI, outperforming all other generic models in our selected financial services use cases.”
Robin Scher, head of fintech investment at Lloyds Banking Group, says the development programme offers a “massive opportunity” for the financial services industry by streamlining operations and improving customer experience.
“We look forward to supporting Aveni’s growth as we invest in their vision of developing FinLLM together with partners. Our collaboration aims to establish Aveni as a forerunner in AI adoption in the industry, while maintaining a focus on responsible use and customer centricity,” he said.
Fintech
Fairexpay: Risk consultancy White Matter Advisory acquires 90% stake in fintech Fairexpay

Treasury Risk Consulting Firm White Matter Alert On Monday he announced the acquisition of a 90% stake in the fintech startup Fair payment for an undisclosed amount. The acquisition will help White Matter Advisory expand its portfolio in the area of cross-border remittance and fundraising services, a statement said. White Matter Advisory, which operates under the name SaveDesk (White Matter Advisory India Pvt Ltd), is engaged in the treasury risk advisory business. It oversees funds under management (FUM) totaling $8 billion, offering advisory services to a wide range of clients.
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White Matter Advisory, based in Bangalore, helps companies navigate the complexities of treasury and risk management.
Fairexpay, authorised by the Reserve Bank of India (RBI) under Cohort 2 of the Liberalised Remittance Scheme (LRS) Regulatory Sandbox, boasts features such as best-in-class exchange rates, 24-hour processing times and full security compliance.
“With this acquisition, White Matter Advisory will leverage Fairexpay’s advanced technology platform and regulatory approvals to enhance its services to its clients,” the release reads.
The integration of Fairexpay’s capabilities should provide White Matter Advisory with a competitive advantage in the cross-border remittance and fundraising market, he added.
The release also states that by integrating Fairexpay’s advanced technology, White Matter Advisory aims to offer seamless and convenient cross-border payment solutions, providing customers with secure options for international money transfers.
Fintech
Rakuten Delays FinTech Business Reorganization to 2025

Rakuten (Japan:4755) has released an update.
Rakuten Group, Inc. and Rakuten Bank, Ltd. announced a delay in the reorganization of Rakuten’s FinTech Business, moving the target date from October 2024 to January 2025. The delay is to allow for a more comprehensive review, taking into account regulatory, shareholder interests and the group’s optimal structure for growth. There are no anticipated changes to Rakuten Bank’s reorganization objectives, structure or listing status outside of the revised timeline.
For more insights on JP:4755 stock, check out TipRanks Stock Analysis Page.
Fintech
White Matter Advisory Acquires 90% Stake in Fintech Startup Fairexpay

You are reading Entrepreneur India, an international franchise of Entrepreneur Media.
White Matter Advisory, which operates under the name SaveDesk in India, has announced that it is acquiring a 90% stake in fintech startup Fairexpay for an undisclosed amount.
This strategic move aims to strengthen White Matter Advisory’s portfolio in cross-border remittance and fundraising services.
By integrating Fairexpay’s advanced technology, White Matter Advisory aims to offer seamless and convenient cross-border payment solutions, providing customers with secure options for international money transfers.
White Matter Advisory, known for its treasury risk advisory services, manages funds under management (FUM) totaling USD 8 billion.
Founded by Bhaskar Saravana, Saurabh Jain, Kranthi Reddy and Piuesh Daga, White Matter Advisory helps companies effectively manage the complexities of treasury and risk management.
The SaveDesk platform offering includes a SaaS-based FX market data platform with real-time feeds for over 100 currencies, bank cost optimization services, customized treasury risk management solutions, and compliance guidance for the Foreign Exchange Management Act (FEMA) and other trade regulations.
Fairexpay is a global aggregation platform offering competitive currency exchange rates from numerous exchange partners worldwide. Catering to both private and corporate customers, Fairexpay provides seamless money transfer solutions for education, travel and immigration, as well as simplifying cross-border payments via API and white-label solutions for businesses. Key features include competitive currency exchange rates, 24-hour processing times, extensive currency coverage of over 30 currencies in more than 200 countries, and secure, RBI-compliant transactions.
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